Refund policy
At Holistic Health & Beauty Co., all sales are final. Due to the nature of our health, wellness, herbal, beauty, and personal care products, we do not accept returns or issue refunds once an order has been placed, except in cases where an item arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it is delivered. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible so we can review the issue and make it right.
When contacting us, please include:
- Your name
- Order number
- A description of the issue
- Clear photos of the damaged, defective, or incorrect item
Once the issue has been reviewed and approved, we may provide a replacement or other appropriate resolution at our discretion.
No Returns or Refunds
Because our products may include herbal supplements, wellness products, beauty products, personal care items, and other products intended for personal use, we cannot accept returned merchandise for health and safety reasons.
This means:
- No refunds
- No returns
- No exchanges for change of mind
- No refunds on sale or promotional items
- No refunds on gift cards
- No refunds for opened or used products
Please review your order carefully before completing your purchase.
Order Cancellations
Once an order has been processed or prepared for shipment, it cannot be canceled or refunded.
Shipping Issues
Holistic Health & Beauty Co. is not responsible for delays caused by the shipping carrier. If your order is marked as delivered but cannot be located, please contact the shipping carrier first and then contact us if additional assistance is needed.
Questions
If you have questions about your order or this policy, please contact Holistic Health & Beauty Co. before making your purchase.
By completing a purchase with Holistic Health & Beauty Co., you acknowledge and agree to this No Refund / All Sales Final Policy.